AI and OR in management of operations: history and trends

The last decade has seen a considerable growth in the use of Artificial Intelligence (AI) for operations management with the aim of finding solutions to problems that are increasing in complexity and scale. This paper begins by setting the context for the survey through a historical perspective of OR and AI. An extensive survey of applications of AI techniques for operations management, covering a total of over 1200 papers published from 1995 to 2004 is then presented. The survey utilizes Elsevier's ScienceDirect database as a source. Hence, the survey may not cover all the relevant journals but includes a sufficiently wide range of publications to make it representative of the research in the field. The papers are categorized into four areas of operations management: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Each of the four areas is categorized in terms of the AI techniques used: genetic algorithms, case-based reasoning, knowledge-based systems, fuzzy logic and hybrid techniques. The trends over the last decade are identified, discussed with respect to expected trends and directions for future work suggested

A survey of AI in operations management from 2005 to 2009

Purpose: the use of AI for operations management, with its ability to evolve solutions, handle uncertainty and perform optimisation continues to be a major field of research. The growing body of publications over the last two decades means that it can be difficult to keep track of what has been done previously, what has worked, and what really needs to be addressed. Hence this paper presents a survey of the use of AI in operations management aimed at presenting the key research themes, trends and directions of research. Design/methodology/approach: the paper builds upon our previous survey of this field which was carried out for the ten-year period 1995-2004. Like the previous survey, it uses Elsevier’s Science Direct database as a source. The framework and methodology adopted for the survey is kept as similar as possible to enable continuity and comparison of trends. Thus, the application categories adopted are: design; scheduling; process planning and control; and quality, maintenance and fault diagnosis. Research on utilising neural networks, case-based reasoning (CBR), fuzzy logic (FL), knowledge-Based systems (KBS), data mining, and hybrid AI in the four application areas are identified. Findings: the survey categorises over 1,400 papers, identifying the uses of AI in the four categories of operations management and concludes with an analysis of the trends, gaps and directions for future research. The findings include: the trends for design and scheduling show a dramatic increase in the use of genetic algorithms since 2003 that reflect recognition of their success in these areas; there is a significant decline in research on use of KBS, reflecting their transition into practice; there is an increasing trend in the use of FL in quality, maintenance and fault diagnosis; and there are surprising gaps in the use of CBR and hybrid methods in operations management that offer opportunities for future research. Design/methodology/approach: the paper builds upon our previous survey of this field which was carried out for the 10 year period 1995 to 2004 (Kobbacy et al. 2007). Like the previous survey, it uses the Elsevier’s ScienceDirect database as a source. The framework and methodology adopted for the survey is kept as similar as possible to enable continuity and comparison of trends. Thus the application categories adopted are: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Research on utilising neural networks, case based reasoning, fuzzy logic, knowledge based systems, data mining, and hybrid AI in the four application areas are identified. Findings: The survey categorises over 1400 papers, identifying the uses of AI in the four categories of operations management and concludes with an analysis of the trends, gaps and directions for future research. The findings include: (a) The trends for Design and Scheduling show a dramatic increase in the use of GAs since 2003-04 that reflect recognition of their success in these areas, (b) A significant decline in research on use of KBS, reflecting their transition into practice, (c) an increasing trend in the use of fuzzy logic in Quality, Maintenance and Fault Diagnosis, (d) surprising gaps in the use of CBR and hybrid methods in operations management that offer opportunities for future research. Originality/value: This is the largest and most comprehensive study to classify research on the use of AI in operations management to date. The survey and trends identified provide a useful reference point and directions for future research

Intelligent systems in manufacturing: current developments and future prospects

Global competition and rapidly changing customer requirements are demanding increasing changes in manufacturing environments. Enterprises are required to constantly redesign their products and continuously reconfigure their manufacturing systems. Traditional approaches to manufacturing systems do not fully satisfy this new situation. Many authors have proposed that artificial intelligence will bring the flexibility and efficiency needed by manufacturing systems. This paper is a review of artificial intelligence techniques used in manufacturing systems. The paper first defines the components of a simplified intelligent manufacturing systems (IMS), the different Artificial Intelligence (AI) techniques to be considered and then shows how these AI techniques are used for the components of IMS

Application of simulation and modelling in managing unplanned healthcare demand

Patients who attend Accident and Emergency (A & E) departments with problems that could be dealt with by their general practitioners (GPs) use time and resources of the department that could be otherwise used for patients with more appropriate needs. Hospital managers throughout the world are facing increasing pressure to introduce measures and initiatives to significantly ease the problem of such inappropriate attendances at A&E departments. This study looks at an initiative in which primary care clinicians are used to help deflect patients with non-urgent needs away from A&E. Simulation and modelling was used to assess the impact that this initiative would have on A&E workflow. The results suggest that the deflection of patients attending A&E with non-urgent needs may reduce the time spent in A&E by all patients attending A&E

A multi-faceted approach to optimising a complex unplanned healthcare system

Unscheduled and urgent health care represents the largest area of activity and cost for the UK’s National Health Service (NHS). Like typical complex systems unplanned care has the features of interdependence and having structures at different scales which requires modelling at different levels. The aim of this paper is to discuss the development of a multifaceted approach to study and optimise this complex system. We aim to integrate four different methodologies to gain better understanding of the nature of the system and to develop ways to enhance its performance. These methodologies are: (a) Lean/ Flow theory to look at the process and patients and other flows; (b) Simulation/ System Dynamics to undertake analytical analysis and multi-level modelling; (c) stakeholder consultation and use of system thinking to analyse the system and identify options, barriers and good practice; and (d) visual analytic modelling to facilitate effective decision making in this complex environment. Of particular concern are the boundary issues i.e. how changes in unplanned care will impact on the adjacent facilities and ultimately on the whole Healthcare system

Artificial Intelligence in Supply Chain Operations Planning: Collaboration and Digital Perspectives

[EN] Digital transformation provide supply chains (SCs) with extensive accurate data that should be combined with analytical techniques to improve their management. Among these techniques Artificial Intelligence (AI) has proved their suitability, memory and ability to manage uncertain and constantly changing information. Despite the fact that a number of AI literature reviews exist, no comprehensive review of reviews for the SC operations planning has yet been conducted. This paper aims to provide a comprehensive review of AI literature reviews in a structured manner to gain insights into their evolution in incorporating new ICTs and collaboration. Results show that hybrization man-machine and collaboration and ethical aspects are understudied.This research has been funded by the project entitled NIOTOME (Ref. RTI2018-102020-B-I00) (MCI/AEI/FEDER, UE). 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The development of a hybrid intelligent maintenance optimisation system (HIMOS).

This paper reports on the development of a hybrid intelligent maintenance optimisation system (HIMOS) for decision support. It is a follow-up to an earlier paper published in the Journal of the Operational Research Society in 1995. Both papers refer to systems where there are very many components which may break down independently. When a component breaks down, corrective action (CO) is required. The problem is to determine the optimal maintenance policy, essentially the frequency of preventive maintenance (PM) which minimises the sum of down time due to PM and CO. HIMOS, like its predecessor IMOS, uses an ‘intelligent’ decision support system to carry out an automated analysis of the maintenance history data. Maintenance data are presented to the system and the most suitable mathematical model from a model-base is identified utilising a hybrid knowledge/case based system (KBS/CBR). Thus initially a rule base is applied to select a model, as in the case of IMOS. If no model is matched, the system reverts to its historical case-base to match the current case with a similar case that has been previously modelled. This double reasoning adds to the system's true learning capabilities (intelligence) and increases the rate of success of model selection. A prototype system is written in Visual Basic® for an IBM compatible PC. The study results include optimal PM intervals for a sample of industrial data sets. The results of the validation exercise of HIMOS against expert advice has shown that the system functions satisfactorily

Hybrid intensity models for repairable systems

In recent years, several authors have proposed mathematical models for complex repairable systems, extending the common assumptions of minimal repairs and renewals. These models all have weaknesses but we believe that modifications of existing models offer flexible analyses with realistic physical interpretations, enabling us to model the effects of replacements, repairs, preventive maintenance and inspections. These modifications correspond with specific types of superposed renewal processes and bear some resemblance to proportional intensities models, both described by Cox in 1962 and 1972, respectively. We discuss the properties and interpretations of these variants, explaining why we consider them particularly suited to modelling the effects of typical maintenance interventions. Finally, we illustrate an application of these models to repairable systems of five oil pumps, for which maintenance data were recently published, and demonstrate comparable performance with improved robustness

Analysis and design of returns policies from a supplier's perspective.

This paper considers the problem of designing a returns policy in a supply chain from a supplier's perspective. The supply chain considered here is assumed to have one supplier and one retailer who serves a random demand of a product with a short life cycle. The retailer can return all the unsold products to the supplier with a partial refund. We found that if the retailer behaviour is rational, that is, ordering the optimal quantity to maximize its expected profit, then both retailer and supplier could benefit from the returns policy. Furthermore, we established that the optimal buyback price is independent of the mean of the random demand, but the variance of the demand has a significant impact on setting the optimal buyback price. The higher the variance the higher the optimal buyback price and the larger the profit gain of both parties. Numerical studies are employed to help understand the benefits of returns policies for the supplier, the retailer, and the whole supply chain